- Ordering
- Payment
- Shipping & Delivery
- Returns & Replacements
- Other Frequently Asked Questions
- Privacy & Security
Order Status
Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.
Your order goes through several steps before reaching your door. Here are those steps:
Step 1 (1-2 business days): Your order has been transmitted to the packing/shipping department (or one of our distributors), and Products are collected from our suppliers.
Step 2 (1-2 days): Order waits to get packaged.
Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS, UPS etc).
Step 4 (3-14 days): Order is enroute via EMS or China airmail.
Estimated Delivery Time: Please read our Shipping Page to get the details.
*Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves GD and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/TNT), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
Can I change my delivery address after I have placed my order?
You can change your shipping address after you placed the order. Please go to Help Center to open a ticket for changing the shipping address.
Your order goes through several steps before reaching your door. Here are those steps:
Step 1 (1-2 business days): Your order has been transmitted to the packing/shipping department (or one of our distributors), and Products are collected from our suppliers.
Step 2 (1-2 days): Order waits to get packaged.
Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS, UPS etc).
Step 4 (3-14 days): Order is enroute via EMS or China airmail.
Estimated Delivery Time: Please read our Shipping Page to get the details.
*Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves GD and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/TNT), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
Can I change my delivery address after I have placed my order?
You can change your shipping address after you placed the order. Please go to Help Center to open a ticket for changing the shipping address.
NOTE:You should contact us to change the shipping address in 12 hours after you placed the order.
Can I add an item to my order?
Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, please visit ourCustomer Service Express and open a new ticket .We will do it for you.
You just need to tell our staff the SKU number and quantity of the items, we will send you a payment link to pay for the difference, and then we will add the item in your order.
If I do not receive my order number, what should I do?
Please visit our Help Center and open a new ticket.
As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from MUPi Cycling, your ISP or email software might be blocking MUPi Cycling's emails, taking (mistakenly!) our email as a spam. In this case please check your SPAM/JUNK e-mail folders.
Why don't I receive an order confirmation email after my PayPal payment is completed?
We send confirmation email to your primary PayPal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a MUPi Cycling account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your MUPi Cycling account, please visit our Customer Service Express and send us your order details.
Can I add an item to my order?
Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, please visit ourCustomer Service Express and open a new ticket .We will do it for you.
You just need to tell our staff the SKU number and quantity of the items, we will send you a payment link to pay for the difference, and then we will add the item in your order.
If I do not receive my order number, what should I do?
Please visit our Help Center and open a new ticket.
As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from MUPi Cycling, your ISP or email software might be blocking MUPi Cycling's emails, taking (mistakenly!) our email as a spam. In this case please check your SPAM/JUNK e-mail folders.
Why don't I receive an order confirmation email after my PayPal payment is completed?
We send confirmation email to your primary PayPal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a MUPi Cycling account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your MUPi Cycling account, please visit our Customer Service Express and send us your order details.
Payment Term
Currently we just use PayPal as our online payment processor because they offer ideal security measures to protect customers that purchase our goods online.
How can I contact PayPal by phone?
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)
These phone numbers are also found on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/.
Why is my credit card payment failed?
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)
How long can I receive your refund?
Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the PayPal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161. a
Currently we just use PayPal as our online payment processor because they offer ideal security measures to protect customers that purchase our goods online.
How can I contact PayPal by phone?
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)
These phone numbers are also found on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/.
Why is my credit card payment failed?
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)
How long can I receive your refund?
Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the PayPal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161. a
EMS/China Airmail Post International Shipping
Please read our Shipping Page to get more details
Return & Exchange & Refund
Please read our Return&Refund Policy Page to get more details
Is it safe to shop on-line at MUPi Cycling?
At MUPi Cycling, we guarantee your privacy and on-line shopping safety.
We are secured by a Geotrust Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with MUPi Cycling. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today.
We will never share your personal and private information with anyone, more details will declare in our privacy notice.
We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.
How do I find out what's new on this site?
We will post the new items in our home web page, its inhabitants and any upcoming or recent products. You might not care about the inhabitants, but they are a necessary evil between you and the information you seek. There is no switch to ignore ramblings.
Want to get updates on our new products as soon as they're added? Subscribe to our New Arrival RSS Feed! If you need more info on RSS and how to use it, go here to be enlightened.
Do you offer customers any special discounts?
Customers on our e-mail newsletter lists have access to exclusive discounts and promotions available only to subscribers. If you'd like to have access to special promotions, discount codes and other goodies exclusively for folks who get our newsletter, then sign up to receive the MUPi Cycling Super Fun Happy E-mail Newsletter! You'll wonder how you ever lived without it!
To receive our newsletter, you need to have a MUPi Cycling account. Once you have an account, you can sign up for the newsletter on your Account Info page.
At MUPi Cycling, we guarantee your privacy and on-line shopping safety.
We are secured by a Geotrust Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with MUPi Cycling. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today.
We will never share your personal and private information with anyone, more details will declare in our privacy notice.
We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.
How do I find out what's new on this site?
We will post the new items in our home web page, its inhabitants and any upcoming or recent products. You might not care about the inhabitants, but they are a necessary evil between you and the information you seek. There is no switch to ignore ramblings.
Want to get updates on our new products as soon as they're added? Subscribe to our New Arrival RSS Feed! If you need more info on RSS and how to use it, go here to be enlightened.
Do you offer customers any special discounts?
Customers on our e-mail newsletter lists have access to exclusive discounts and promotions available only to subscribers. If you'd like to have access to special promotions, discount codes and other goodies exclusively for folks who get our newsletter, then sign up to receive the MUPi Cycling Super Fun Happy E-mail Newsletter! You'll wonder how you ever lived without it!
To receive our newsletter, you need to have a MUPi Cycling account. Once you have an account, you can sign up for the newsletter on your Account Info page.
We will pubnish the discount coupon codes in our facebook page or twitter also.
How to contact MUPi Cycling?
You can contact us directly via our Support Ticket Helpdesk: http://www.mupicycling.com/helpdesk/. Please avoid sending duplicate requests as it will only slow down responses to you.
Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 11:45AM and 1:15PM), Monday through Saturday except public and statutory holidays.
How to contact MUPi Cycling?
You can contact us directly via our Support Ticket Helpdesk: http://www.mupicycling.com/helpdesk/. Please avoid sending duplicate requests as it will only slow down responses to you.
Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 11:45AM and 1:15PM), Monday through Saturday except public and statutory holidays.
You can send the email to us via our Contacts Page
Privacy Policy
Please visit our Privacy Policy Page to get more details